Guest Services Vacation Specialist Intern
twiddy company outer banks rental managementCorolla (NC)
Guest Services Vacation Specialist Intern
Posted 4 days ago
twiddy company outer banks rental managementCorolla (NC)
SENIORITY
Intern
About the role
Guest Services Internship Are you looking for a dynamic, professional internship or entry-level job that goes beyond basic administrative work? Join our Guest Services team and play a vital role in creating memorable Outer Banks vacations! This is a hands-on opportunity to gain experience in hospitality, sales, customer relationship management, and real estate support. You'll be a key player in a fast-paced environment, making a real impact on our day-to-day operations.
What You'll Be Doing:
Hospitality & Sales: Become a vacation expert! You'll guide guests or leads via phone, email, and in-person to find and book their ideal beach home, using property-search criteria and your own knowledge.
Problem-Solving & Communication: Act as a communication hub. You'll interactively listen to guests' specific needs, troubleshoot reservation issues, answer questions about policies and the Outer Banks area, and provide real-time updates.
Cross-Functional Collaboration: Develop professional relationships with other departments (like Maintenance and Housekeeping) to resolve guest requests efficiently. You'll see how a major business operates from the inside.
Business Acumen: Seize opportunities to increase bookings, repeat guest loyalty, and recommend value-added services. You'll gain practical experience in upselling, negotiation, and handling payments.
Field Work & Property Management Insight: Get out of the office! Conduct home tours, pre-arrival inspections, and other fieldwork, giving you a valuable look into property management operations.
Tech & Data Management: Become proficient with industry-standard software (e.g., Salesforce CRM, call center platforms) by accurately documenting all guest communications and providing tech support for our guest-facing apps.
What We're Looking For:
- Exceptional Communication: Stellar written and verbal skills with the ability to think quickly and professionally under pressure.
- Organizational Mastery: Top-notch time management and prioritization skills to handle multiple tasks in a fast-paced, high-volume environment.
- Professional & Adaptable: A polished, professional demeanor in all interactions, with the flexibility to work cohesively as part of a team.
- Tech-Savvy: Comfortable learning and utilizing new software quickly. Experience with platforms like Google Suite, CRM systems, or call center software is a huge plus!
- Why This Role Is Great For College Students:
- Real-World Experience: Gain hands-on, marketable experience in hospitality, sales, customer relations, and field operations.
- Career Alignment: This is an ideal role if you are currently pursuing a degree or have recently graduated in fields like Hospitality Management, Business Administration, Communications, Marketing, or Real Estate.
- Build Your Network: Work closely with supervisors and professionals, building valuable contacts for your future career.
- Desired Experience and Training:
- Strong interest in property management, hospitality, real estate sales, or business operations.
- Currently pursuing a degree or recently graduated (all majors are welcome to apply).Schedule Note: Working weekends is required. Ideally, two consecutive days off will be scheduled during the week.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.