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David Careers

Senior Representative - Single Family Builder Hub, Trade Experience

Posted 2 days ago

whirlpoolSavannah (GA)
Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Senior

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About the role

Overview: As a Senior Representative, you will support Whirlpool's Trade Experience team within the Supply Chain by handling inquiries, updating customer records, and guiding partners to resolution. You'll work remotely (except in select MI counties) and across phone, email, and chat channels to deliver a positive customer experience. You'll follow SOPs, manage multiple systems, and continually learn to adapt in a fast-paced environment. This role offers impact through strong ownership of customer issues and cross-functional collaboration.
Responsibilities:
  • Update and manage internal customer information databases
  • Process customer requests and resolve inquiries with a focus on customer experience
  • Follow detailed Standard Operating Procedures
  • Handle inbound contacts via phone, email, and chat
  • Manage multiple tasks and computer systems
  • Provide exemplary customer service to internal and external partners
  • Adapt to rapid change and acquire new skills while meeting metrics
  • Interpret communications from emails/chats/Whirlpool systems and ask clarifying questions when needed
  • Complete computer-based training and on-task recordings
  • Negotiate escalated interactions with ownership and professionalism
  • Maintain 40-hour full-time schedule and standard hours (7:30 am–6:00 pm EST)
  • Ensure remote work setup with reliable wired internet (not satellite/Wi-Fi) and noise-free space
Key requirements:
  • 2+ years of customer contact center experience (virtual or in-person)
  • High School Diploma or GEDAbility to work full-time (40 hours) and within 7:30 am–6:00 pm ESTStrong verbal and written communication skills
  • Experience with multiple computer programs and channels
  • Excellent verbal and written communicationownership of customer issuesprofessional demeanorSAP ECC (preferred)
  • Intermediate/Advanced computer skills
  • Ability to navigate multiple computer systems and screens

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A number in mind

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Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.

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