Lead Customer Service Representative

Posted today

crgMiami (FL)

Customer Service Representatives Temporary Help Services

SENIORITY

Mid

SALARY

$17.00–$19.00/hour

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About the role

Lead Customer Service Representative

Location: Port St. Lucie, FL 34987

Pay Rate: $17.00–$19.00/hour

Employment Type: Short-Term Contract - Approximately 1-2 months with possible extension

Schedule: 8:00 AM–5:00 PMPosition Summary

A leading logistics company is seeking a Lead Customer Service Representative for a short-term contract opportunity in Port St. Lucie, FL.This position will help oversee the daily activities of a customer service team while ensuring a high level of service and timely resolution of customer needs. The Lead Customer Service Representative will provide hands-on leadership, coach and support team members, monitor performance, troubleshoot operational issues, and serve as an escalation point for complex customer concerns. This is a great opportunity for someone with strong customer service experience and previous team lead or leadership experience who is comfortable working in a fast-paced environment.

Responsibilities:

Organize and oversee the day-to-day activities of a customer service team
Help ensure the team meets established customer service and performance goals
Coach and support team members while helping build a high-performing team
Maintain daily and weekly performance statistics for assigned team members
Review and analyze team and department results
Troubleshoot customer service and operational issues
Complete required team and performance reports
Identify and analyze escalated customer concerns
Provide guidance to team members when resolving complex customer transactions or issues
Serve as a point of escalation for customer concerns requiring additional expertise
Ensure timely follow-up and a high level of customer satisfaction

Qualifications:

4+ years of customer service experience, including experience troubleshooting and resolving complex customer issues
At least 1 year of team lead or leadership experience
Proficiency with Microsoft Office, including Word, Excel, and Outlook
Strong communication and customer service skills
Ability to multitask and stay organized in a fast-paced environment
Strong problem-solving skills and ability to effectively resolve customer concerns
Ability to remain calm and professional under pressure
Preferred Experience
Previous call center experience
Bilingual English/Spanish
Experience leading, coaching, or supporting a customer service team
Experience working in logistics, transportation, distribution, or a similar fast-paced environment

Additional Requirements:

Candidates must be able to successfully complete all required pre-employment screening.
If you're an experienced customer service professional with leadership experience who enjoys solving problems, supporting a team, and delivering a great customer experience, we encourage you to apply.
CRG BenefitsCRG Contractors who work 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment.
Voluntary Benefits Options:
Medical / Health Insurance (Multiple Plan Options)HSA and FSA Options (CRG will match $500 of your HSA contributions!)Vision and Dental Insurance
Virtual Visits for Urgent Care, Psychiatry, and Therapy
Voluntary Life and AD&D Insurance
Voluntary Short & Long-Term Disability Insurance
Accident, Hospital, & Critical Illness Insurance 401K with up to a 4% match. Enrollment & contributions can begin on the first day of the quarter following 90 days of employment
Category Code: JN003

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