Customer Experience Team Lead - Remote, Impact & Growth

Posted yesterday

whatnotPhoenix (AZ)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

About the role

A leading live shopping platform is seeking a team leader for its Customer Experience team in Phoenix, AZ. The role requires strong leadership in managing support operations to enhance user experiences, focusing on performance metrics, and implementing process improvements. Ideal candidates should have over 5 years of experience in support operations, with strong analytical skills and a solid understanding of tools like Zendesk and Sigma. This role offers flexibility with the option to work from home or onsite.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.