Customer Service Representative
toprxMemphis (TN)
About the role
Customer Service Representative TopRxJoin the customer care team at TopRx, a Memphis-based leader in generic pharmaceutical distribution since 1987! We're on the lookout for enthusiastic professionals ready to deliver top-tier service with a smile. If you're someone who thrives on helping others, solving problems, and making someone's day a little betterthis might be your perfect next step. As a Customer Service Representative at TopRx, you'll be the friendly voice our independent pharmacy partners rely on. You'll handle inbound and outbound calls, provide order support, and ensure customer satisfaction with efficiency and care. This role is all about empathy, problem-solving, and relationship buildingwith a bit of multitasking wizardry thrown in.
Schedule:
10 am - 7 pm (Monday thru Friday), to include a rotating half-day shift on Saturdays.
What You'll Be Doing:
Responding to inbound calls from independent pharmacies placing orders or seeking support.
Using our software to place and manage orders by phone and online.
Reaching out proactively to provide updates, track shipments, or resolve issues.
Solving problems efficiently using the latest tools and a helpful attitude.
Collaborating with team members and staying current through ongoing training.
What You'll Contribute:
A customer-first attitude and a calm, professional phone presence.
Comfortable using technology and software to manage orders and information.
Willingness to learn and grow in a fast-paced, team-oriented environment.
An ability to empathize, problem-solve, and communicate clearly.
Respect and appreciation for coworkers and customers from all walks of life.
Position Qualifications:
Passion for delivering great service and solving problems.
Dependability and accountability.
Knowledgeable with Microsoft Suite of products including Work and Outlook, Excel is a plus.
Experience in a call center or customer service setting preferred.
Strong listening skills and a desire to help.
TopRx is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our mission is to consistently deliver cost-effective generic pharmaceuticals with unbeatable customer service.
Before you apply
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Your profile is current
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Two examples you can talk through
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A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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