Customer Service Representative
standard heating cooling plumbingTopeka (KS)
Customer Service Representative
Posted 11 days ago
standard heating cooling plumbingTopeka (KS)
SENIORITY
Junior
About the role
Customer Service Representative – Topeka, KSBe the voice customers are glad to hear. When someone's AC quits in a Kansas heat wave or their furnace gives out on the first cold night, you're the first person they talk to. At Advantage Latta-Whitlow, our CSRs keep the phones friendly, the schedule full, and our technicians rolling. While other shops slow down this fall, we're growing, and we need someone sharp, upbeat, and organized to help lead the way.
What You'll Do:
- Answer inbound calls and book HVAC and plumbing service appointments
- Make outbound calls to past customers, open estimates, and new leads to book appointments
- Sell and renew maintenance plan memberships
- Follow up on unsold estimates and schedule in-home sales visits
- Confirm upcoming appointments and keep customer records accurate in our CRMWork with dispatch, technicians, and comfort advisors to keep the schedule full and the day running smoothly
- Turn frustrated callers into loyal customers with patience and problem-solving
- Support the office team with billing questions, payments, and general admin
- Hit and beat daily and weekly call and booking goals
- What You Bring
- Customer service, call center, or front-office experience (home services is a plus)A friendly, confident phone presence
- Strong multitasking skills in a fast-paced environment
- Comfort with computers and learning new software
- Reliability, a team-first attitude, and a positive outlook
- Why Advantage Latta-Whitlow?
- Stable, year-round work with a growing local team
- Paid training
- Medical, dental, and vision insurance 401(k)
- Paid time off and sick time
- A supportive team where your work is noticed
- Ready to join a team that's busy, growing, and fun to work with? Apply today!
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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