Senior Teller, Allen Street

Position Summary: Handles various customer transactions in a courteous, professional, and accurate manner. Provides support to the Teller Operations Manager and acts as a resource for tellers to ensure efficient operation of the teller line.

Essential Functions: Consistently provides superior professional service to internal and external customers. Consistently meets expectations of teamwork, punctuality, and regular, reliable attendance. Has a clear understanding of all policies; performs normal teller duties. Approves policy exceptions, overrides transactions, and responds to customer complaints. Assists tellers in resolving balancing discrepancies, customer problems, researching and resolving errors, and handling unusual transactions. Assumes all responsibilities of the Teller Operations Manager in his/her/their absence. Creates awareness about bank products and services and refers customers to appropriate employees. Assist in balancing/trouble shooting cash recyclers, weekly cash ordering/shipments, and all monthly audits. Coaches and develops Tellers by providing timely feedback. Oversees tellers to ensure compliance with bank policies and procedures. Provides feedback to the Teller Operations Manager on a regular basis. Maintains a working knowledge of the BSA requirements and related policies and procedures. Prepares a complete and accurate record for each cash transaction in excess of $10,000. Processes foreign currency purchases and sales. May perform customer service-related services. Provides support to all branches.

Other Responsibilities: Assumes additional responsibilities, as requested. Education, Experience, and Skills Required: The following skills, experience, or background are necessary (with or without accommodation) for this position. High school diploma or GED; CFT or additional college courses preferred. Minimum of two (2) years teller experience. Experience in a customer service-related position. Excellent communication and interpersonal skills. Strong knowledge of current technology and ability to adapt to changing technology. Physical Demands/Conditions Requirements: General office environment. Stands for an extended period (up to 7.5 hours per day). Counts cash/coin for an extended period (up to 6 hours per day). Uses computer keyboard to enter transactions or obtain account information (up to 3 hours per day). Carries bags of coin (up to 25 pounds). Ability to wear headphones/head set for extended periods of time to communicate with drive-up bank customers. Equipment Used: General office equipment. In addition to being responsible for completing an accurate CTR, Tellers are responsible for properly identifying all bank customers in accordance with the bank?s Customer Identification Program. All employees handling customer accounts and transactions have a duty to report apparent suspicious activity and OFAC matches to the BSA Officer and the Security Officer.