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David Careers

JCW Group is hiring: Information Technology Support Analyst in Chicago

Posted yesterday

jcw groupChicago (IL)
Network and Computer Systems AdministratorsComputer Systems Design Services

SENIORITY

Mid

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About the role

JCW has partnered with a leading financial services firm to identify an IT Support Operations Associate to join their Chicago-based technology team. This is a hands-on, client-facing support role for an IT professional who thrives in fast-paced, high-touch environments. The ideal candidate brings strong technical expertise and the professionalism required to support executives and end users in a regulated financial services setting. The ideal candidate is a customer-first problem solver with solid experience across Windows environments, Microsoft 365, and SaaS platforms. They communicate clearly, manage multiple priorities with ease, and take pride in delivering white-glove service. This individual is equally comfortable troubleshooting a network issue and presenting to a room of end users.
Key Qualifications:
  • 3–5 years of IT support experience, ideally within financial services or professional services
  • Strong proficiency with Windows 11, Microsoft 365, Entra ID, and Zoom
  • Familiarity with macOS, SaaS administration, and MDM for iOS/Android devices
  • Working knowledge of networking fundamentals including Wi-Fi, VPN, TCP/IP, DHCP, and DNS
  • Experience supporting AV and conference room technologies for internal and client-facing events
  • Solid understanding of ITIL processes including incident and service request management
  • Experience with onboarding/offboarding, device provisioning, and access management
  • Strong presentation, communication, and interpersonal skills — comfortable engaging with executive-level users
  • Bachelor’s degree in Information Technology, Computer Science, or a related field
  • CompTIA A+, Microsoft Modern Desktop Administrator, or ITIL Foundation certification a plus

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Your notice period

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