Patron Engagement (Advisory & Information Services) Manager

Selected Responsibilities: Provide leadership through participation on library's management team and supervision of Patron Engagement departmental staff Hire, train, coach, and review performance of staff Ensure a departmental climate that offers library patrons efficient, accurate, and courteous service Collaborate with the Patron Engagement Supervisor to provide leadership to the advisory and information services workgroups and to tie staff work to the organization's mission and strategic priorities Oversee and evaluate service models and operations for advisory and information services and proactively seek out, recommend, and implement innovations in these areas in relation to total library services, the goals of other departments, and the needs of the community Apply and integrate principles of diversity, equity, inclusion, and accessibility in advisory and information services workflows, best practices, and services Liaise with Learning Experiences Manager to understand, set, and implement program priorities, including the planning, implementation, and evaluation of active and passive programs for adults in areas such as books, authors, popular media, digital literacy, information literacy, media literacy, civic engagement, and career services Support public service projects and initiatives

Selected Requirements: Master of Library Science from an ALA accredited library school or relevant experience and/or study Minimum three years supervisory experience Experience providing advisory and/or information library service to the public Excellent oral and written communication skills Demonstrated ability to motivate, inspire, support, and lead direct reports and other colleagues Deep personal dedication to public service Multilingual skills in English plus another language relevant to the Skokie community, including, but not limited to, Arabic, Assyrian, Dari, Pashto, Spanish, and Urdu Public speaking skills, including comfort appearing on social media platforms with direction Skokie Public Library offers: An opportunity to work in a collaborative and compassionate environment alongside talented colleagues in service to a diverse, vibrant community We offer a comprehensive benefit package that includes medical, dental, and vision coverage, participation in the IMRF pension plan, competitive paid time off, and more. The pay grade for this position is $73.284.44-$109,926.66. Offers are made within this range based on competencies, experience, and internal equity. $73.284.44-$109,926.66 is the pay grade for this position. Offers are made within this range based on competencies, experience, and internal equity.