Confirmation Associate
virtual vocationsNew York (NY)
About the role
To support a growing home remodeling company, the full-time remote Confirmation Associate will confirm appointments, manage routing for the sales team, and provide exceptional customer service while ensuring a seamless scheduling process.
Key responsibilities:
Confirm appointments and manage geographical routing for set appointments
Handle inbound and outbound calls, as well as text/email correspondence with clients and the sales team
Review sales results and assist in rescheduling or disputing appointments as necessary Required qualifications 3 years of customer service experience
Experience in logistics and dispatching is an advantage
Leadership experience or training skills are a plus
Strong analytical abilities and goal-oriented mindset
Team-focused approach with excellent communication skills
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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