On-Site Service Engineer - Data Center / Service Hardware

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unisysLithia Springs (GA)

Computer Systems Engineers/Architects Computer Systems Design Services

SENIORITY

Senior

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About the role

What success looks like in this role: Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure. This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment. Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.

What You'll Do: Provide on-site technical support for Dell PowerEdge and other enterprise server hardware Diagnose and resolve server hardware failures and system issues to minimize customer downtime Perform hands-on hardware installation, removal, replacement, and repair, including:

Memory/DIMMsCPUs/processors
Power supplies
Fans and cooling components
Hard drives/SSDsRAID/HBA componentsNICs and other PCIe componentsGPUs and accelerator hardware
Motherboards/system boards and other server components
Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration
Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
Execute both reactive break/fix and preventive maintenance following established procedures
Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
Escalate complex technical issues when appropriate
Participate in on-call rotations and provide extended coverage as required
You will be successful in this role if you have:

What You Bring:

Required 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure
Direct, hands-on experience physically working on server hardware - installing, removing, diagnosing, repairing, or replacing server components
Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUsExperience working with rack-mounted enterprise servers in a data center, field service, or customer environment
Strong understanding of server hardware architecture and troubleshooting methodology
Experience with hardware diagnostics, BIOS/firmware, and server management tools
Familiarity with Linux or similar operating systems
Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
Comfortable working independently in a customer-facing environment
Ability to clearly communicate technical issues and resolutions to customers and internal teams
Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules

Preferred Qualifications:

Experience supporting Dell PowerEdge servers
Dell or other enterprise hardware certifications
Experience with iDRAC, iLO, or comparable server management platforms
Experience supporting GPU/AI server infrastructure
Experience with data center operations, rack/stack, structured cabling, or server deployment
Associate's or Bachelor's degree in IT, Computer Science, or a related field

Important NoteAI infrastructure experience is not required. Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.#LI-SB2This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.

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