Customer Account Manager (Woodridge)
champion packaging distributionWoodridge (IL)
Customer Account Manager (Woodridge)
Posted today
champion packaging distributionWoodridge (IL)
SENIORITY
Mid
About the role
Description:
Customer Service Associates interact with customers to handle complaints, process orders, and provide information about an organization's products and services. Will maintain direct contact with customers concerning all aspects of the ordering process and respond to customer inquiries/requests for information concerning orders, deliveries, returns and any issues in a professional and timely manner.
Duties and Responsibilities:
- Deliver exceptional customer service
- Process orders received via fax or email accurately and timely
- Proactively communicate with customers to give updates on important order changes
- Work closely with multiple departments such as Shipping/Receiving, Production, Purchasing and SalesAnswer and direct incoming calls
- Greet visitors in a respectful and professional manner
Requirements:
- Minimum 5 years customer service experience- requiredEDI and SAP experience
- Proficient in Excel, Outlook, Word and PowerPointLogistics and manufacturing experience
- Aggressive self-starter
- Detail oriented along with exceptional organizational skills
- Effective communication skills
- Ability to work independently and with a team
- Ability to multi-task without sacrificing accuracy8 hour shift
- Monday to Friday
- Overtime as needed
Education: High school or equivalent (Preferred)
Experience:
- Manufacturing: 2 years (Preferred)
- Shift availability:
- Day Shift (Preferred)
Work Location: In person
Equal Opportunity Employer Statement: We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. PIaf32a40edcb3-38003-41507504
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this