Platform Support Specialist

Posted yesterday

virtual vocationsDenver (CO)

Computer User Support SpecialistsMedia Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers

SENIORITY

Junior

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About the role

To support a dynamic team, the full-time Platform Support Specialist will manage client inquiries, troubleshoot technical issues, and ensure optimal use of the platform in a remote setting. Key responsibilities Manage and respond to client inquiries regarding platform functionality and usage Troubleshoot and resolve technical issues to enhance user experience Provide training and support to clients on best practices for utilizing the platform effectively Required qualifications Experience in customer support or technical support roles Familiarity with digital advertising or Connected TV technology Strong analytical skills to diagnose and resolve issues efficiently Ability to work independently in a remote environment Proficiency in using support ticketing systems and CRM tools

Before you apply

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Your profile is current

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Two examples you can talk through

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A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.