PT Guitar Technician (Luthier) Store 122

POSITION OVERVIEW: Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe increating inclusive environments thatputour customers firstall the whilefulfilling our mission. Asour Repair Tech(Guitar), you willprovideperform maintenance and repair services on customer-owned instruments and toassistin maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work. A few specialcharacteristicsthat make our Repair Technicianssuccessful: Customer Focus: Understands customer service principles, andableto provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step into handlecustomer service issues. Initiative: Able toidentifyopportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales, and leadership. Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques. Training: Able to effectively train learners and communicate info and techniques so that they areretained. As our Repair Technician, you will: Interact with customers, ensuring a positive customerexperience Service customer-owned instruments witha high levelof craftsmanship Maintainstore owned gear, asrequested Complete warranty repair work Additionalduties asassigned Requirements: Skilled understanding of repairing Guitars Preferences: Foundational product knowledge on Guitar Center products Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-818-735-8800 ext. 2862 or by sending an email to.