Case Builder Service Representative

Motivated and ambitious, the full-time remote Case Builder and Service Representative will provide support for transportation accounts, troubleshoot platform-related issues, and collaborate with internal teams to ensure accurate and timely service delivery. Key responsibilities Provide ongoing support to clients and internal teams related to the Employee Navigator platform, addressing enrollment questions and system configuration issues Respond to support requests promptly and maintain accurate documentation of support activities and case updates Collaborate with Account Managers and operational teams to ensure quality control and process improvement initiatives are met Required qualifications Minimum high school degree 2+ years of customer service, benefits administration, or employee benefits experience preferred Experience with Employee Navigator strongly preferred Proficiency with Microsoft Office products and shared collaboration tools Ability to manage multiple priorities in a deadline-driven environment