Virtual Support Agent

Posted today

esc virtualCherry Hill Twp (NJ)

Customer Service Representatives Temporary Help Services

SENIORITY

Junior

SALARY

$10.00 per hour

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About the role

Virtual Support AgentJoin ECS as a Virtual Customer Support Agent. ECS Virtual Support Agents choose from a number of clients to provide support for customers from the comfort of their homes. Levels of support include: coordinating roadside assistance for stranded motorists, assisting customers navigating tax company's websites, assisting individuals to schedule medical appointments just to name a few. ECS agents are true professionals with relatable personalities providing world-class customer service. If you are looking for a growing, family-oriented, professional company, then ECS is the place for you. With the appropriate computer setup, we can offer you flexible hours with 100% autonomy. Full-time base pay for ECS agents is $10/hour for 40 hours or more per week. Part-time pay is $8/hour part-time for 25 - 39 hours per week (willingness to commit to 25 hours or more per week). ECS also includes bonuses and incentives based on hours worked. All hours/shifts are available 24 hours a day, 7 days a week including holidays. Earnings potential is $23,000 over $40,000 per year. The ECS family is expanding rapidly and we promote from within! If you are committed, reliable and offer great customer support. We are excited to offer you more growth opportunities as they become available. This is an independent contractor 1099 position. We need to hire 650 agents in the month of September.**We will respond to you with a decision within two business days. Please make sure to check your junk/spam folders for a message from ECS Virtual Support, LLC if you don't see it in your inbox.

Responsibilities:

Participating in training and certification courses
Providing excellent customer service by guiding and helping others with a friendly attitude
Using your home computer to answer inbound phone calls, video calls, and/or live chats
Committing to and following through on working a minimum of 25 hours per week
Being accountable for hours you committed to work

Qualifications:

Standard Requirements
Customer experience preferred but not required. Must have excellent communication skills and positive attitude
Must have a quiet, dedicated work space with a desktop or laptop, headset and reliable wired high-speed internet connection
Must demonstrate professionalism with excellent typing, communication and computer skills
Must be skilled in spelling and grammar rules
Must be willing to submit to standard background check, drug test, technology check and voice assessment
Must be willing to work hard and strive for high customer satisfaction ratings
Must be articulate with excellent command of the English language
Must be 18 years old or older
Must have a high school degree or equivalent
Must be authorized to work in the USMust reside in the USNot eligible to residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin
Access to smart phone for system verification required
Technical Requirements (READ CAREFULLY)CPU Speed Dual-Core 2.8 GHz or better
Intel i5 or i7 class or AMD Phenom Ryzen or equivalent processor
No Atom, Celeron, Pentium, Opteron Processors
Minimum Hard Drive Available Space: 20 GBMinimum Hard Drive Total Space: 60 GBMinimum Internet Download Speed: 10 mbs
Minimum Internet Upload Speed: 3 mbs
Maximum Network Latency: 120 msWindows 10 (64bit) Operating System
Minimum RAM: 4 GBMust have a desktop or laptop with ethernet cable connected to your computer from your router or modem
Incompatible devices include: Netbooks (Chromebooks, MS Surface, etc), tablets, all-in-one computers, all Mac Machines are not allowed

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