Inbound Sales Retention Specialist

Posted yesterday

virtual vocationsDenver (CO)

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelAdvertising Agencies

SENIORITY

Mid

About the role

Dedicated to supporting small business advertisers, the full-time Inbound Sales Retention Specialist will operate remotely from the Western region of the United States, providing exceptional customer support, consulting with clients, and showcasing the value of Yelp's advertising solutions. Key responsibilities Strengthen revenue retention by delivering timely customer support and consulting to current Yelp advertisers Manage inbound phone inquiries, educating clients on ad performance metrics and handling escalated issues Utilize internal tools to analyze data, draft proposals, and adapt product recommendations to meet client needs Required qualifications Bachelor's Degree or 3+ years of relevant client-facing experience Proficiency with computers and information systems Experience in account management, sales, advertising, or small business is preferred Strong organizational skills with the ability to manage multiple details in a fast-paced environment Access to a hardline high-speed internet connection, as satellite internet or mobile hotspots are not acceptable

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.