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David Careers

ServiceNow Systems Engineer

Posted 4 days ago

catapult federal servicesTampa (FL)
Computer Systems Engineers/ArchitectsComputer Systems Design Services

SENIORITY

Lead

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About the role

Position: ServiceNow Systems Engineer
Location: Tampa, FL, 33621
Clearance: Must possess an active Secret security clearance (TS/SCI eligibility preferred).
Description: Seeking a highly skilled ServiceNow Systems Engineer to support the development, testing, and production of ServiceNow environments for a large, mission-driven Information Technology Program. This position is based in Tampa, FL, and offers the opportunity to deliver enterprise-level ServiceNow solutions in support of a high-impact federal customer.
Key Duties and Responsibilities: Perform ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades, and technical implementation. Implement solutions in a Linux environment and manage ServiceNow integrations with external systems. Support IT Operations Management (ITOM) and IT Asset Management (ITAM) applications, including discovery, asset management, service mapping, and event management. Monitor and maintain system stability, analyze and address potential risks to prevent service interruptions. Implement, optimize, and maintain relational databases such as MariaDB.Configure and maintain ServiceNow Strategic Portfolio Management (SPM) modules, delivering expertise in Agile development, project, portfolio, demand, and resource management. Develop dashboards, KPIs, and reports to provide visibility into IT portfolio and service performance. Collaborate with the Continual Service Improvement (CSI) lead to evaluate new initiatives and implement advanced ITSM processes. Apply best practices from ITIL, Agile, and PMBOK frameworks in enterprise IT service delivery. Maintain strong customer relationships and support lifecycle management of IT hardware across the enterprise. Provide end user support and training on ServiceNow modules and best practices. Configure ServiceNow application fields, forms, views, notifications, roles, and access controls. Modify and customize core applications, such as Incident, Problem, Change, Requests, and Service Catalog. Offer consistent, regular attendance and perform related duties as assigned.
Desired Qualifications:
  • ServiceNow ITSM Implementer certification (preferred)
  • Experience with JavaScript, HTML, and CSSKnowledge of incident, problem, change, request, and knowledge management
  • Hands-on experience with ServiceNow scripting (HTML, CSS, Angular JS, Jelly scripts, RESTful APIs)
  • Skilled in best-practice engineering methods
  • Required Education and Certifications
  • Bachelor’s degree in Computer Science, Information Systems, or a related field
  • Minimum 5 years of relevant professional experience3–5 years of specific experience as a ServiceNow Systems Engineer
  • ServiceNow Certified System Administrator and/or ServiceNow Certified System EngineerITIL v4 Foundation Certification
  • Applicable DoD 8140 or DoD 8570 certification
  • Security Clearance Requirement
  • Must possess an active Secret security clearance (TS/SCI eligibility preferred).Travel Requirement
Up to 10% travel annually, including support for OCONUS (Outside Continental U.S.) locations as required.

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