Transformation Director

The Role: The Transformation Director is QuadSci's most customer-facing delivery role. You are the bridge between the promise of AI and its real-world impact for our customers. From initial onboarding through production deployment, you own the customer's journey. You will be ensuring our AI is adopted, trusted, and driving measurable business value. This is not a traditional Customer Success role. You will operate at the intersection of enterprise change management, AI product delivery, and executive relationship management. What You'll OwnOnboarding & Delivery Lead goals and system validation to ensure full alignment on onboarding objectives and timelines Drive onboarding plans using our pilot tracker, setting milestones and scheduling executive readouts early Serving as a bridge between customer and the product team to translate customer requests to new features and product enhancements Trust & Conversion Own weekly cadences and incremental readouts of Cohorts, Growth AI performance, and full application rollout Educate and prove ML model performance for both Expansion Opportunity identification and Churn Risk prediction to key stakeholders Ensure AI agents are calibrated to reflect customer business context well enough to ensure trust with the customer Expansion & Retention Build and execute adoption plans with customer leaders, ops teams, and enablement teams Track value realization quarter over quarter, equipping customer champions with evidence to evangelize internally

Equal Opportunity: At QuadSci, we believe equal opportunity fuels innovation and strengthens our culture. We actively welcome candidates from all backgrounds and are committed to creating an environment where everyone can thrive on the merits of their efforts and outcomes.