Front Desk Receptionist (Full-Time) - $27 - $33.85 Hourly Wage

POSITION SUMMARY: The Front Desk Receptionist serves as a central point of communication, resident services, administrative assistance, and safety and security support at Channing House properties. Employees may be assigned to either location based on operational needs and are expected to complete applicable cross-training and provide coverage across locations as assigned. While core responsibilities remain consistent, specific duties and procedures may vary by assigned location. The Front Desk Receptionist demonstrates our Core Values: Do the right thing; Be a team player; Focus on quality; Adapt to change. Together with the entire Channing House team, this role contributes to a safe, welcoming, and vibrant home for our residents.

KEY RESPONSIBILITIES: This position will be responsible for, but not limited to the following essential duties and responsibilities: Front Desk and Administrative Greets and assists all residents and visitors with excellent customer service and welcoming demeanor. Manages and assists all resident questions appropriately or directs to person or department qualified to help. Answers and re-directs telephone calls professionally and in a timely, friendly, and polite manner. Documents all relevant information on the reception communication logs. Processes mail for Health Center residents, vacant apartments, deceased residents, and others as directed. Prioritizes up-to-date e-mail, reception bulletin board communication ensuring that requests are addressed as soon as possible. Provides assistance to residents with reservations, lost & found, lifting boxes or bags onto luggage rack or shopping basket, etc. Receives deliveries and ensures packages routed to the appropriate recipient and/or destination. Assists with printing, scanning and/or copying documents, distributing & mailing resident statements, stuffing envelopes, and data entry. Perform administrative and bookkeeping duties including entering cash receipts and accounts payable, compiling guest room charges, updating resident photo directory, and other tasks as needed. Maintains a cleanly and organized reception area and mailroom at all times. Notifies department heads and supervisors of resident passing and post memoriam frame as necessary. Sorts and distributes resident newspapers, as applicable to the assigned location. Monitors Transportation request voicemails and relays information to the appropriate team, as assigned. Coordinates with Marketing and incoming residents regarding move-in dates and related front desk arrangements, as assigned. Remains awake and alert at all times, on all shifts. Safety and Security Always maintains security for residents and facility by ensuring individuals entering the facility are residents, employees, or registered visitors. Announces visitors appropriately. Monitors video cameras following correct procedures. Follows safety and emergency preparedness procedures and responds effectively to all emergency situations. Call the on-call Administrator, 911, or the Palo Alto Police Department (PAPD) during applicable events. Safeguards the stamp box, lock box, guestroom, board room, freight elevator, business office keys. Maintains documentation of staff that hold each key. Maintains confidentiality of information under Health Insurance Portability and Accountability Act (HIPAA) regulations and Channing House policy. Immediately notifies Nursing and other staff immediately should a Health Center Roam Alert resident leave, or attempt to leave, the building unescorted. Act as "Incident Command" in emergency situations, when management staff are not available. Attends all mandatory in-service and safety procedure exercises and meetings. Communicates with the on-call Facilities manager and appropriate vendors during emergencies, in accordance with location-specific procedures. Conducts assigned property walks, documents irregularities, and reports concerns while maintaining required front desk coverage. Cross-Location Coverage and Responsibilities: Provides front desk, concierge, resident service, administrative, and safety and security support at Channing House and Arris, as assigned. Completes required cross-training to become familiar with the procedures, systems, and operational expectations of both locations. Performs location-specific duties based on assigned work location, including resident services, administrative tasks, building access procedures, and emergency response protocols. Provides coverage at either location to support staffing needs, including breaks, meal periods, absences, and other operational needs. Maintains effective communication and coordination between locations to ensure continuity of resident services and daily operations. Remains flexible and adaptable to changes in work assignments, schedules, and responsibilities based on operational needs. JH1 AP2 Upholding Company Standards: Consistent commitment to: Establish and maintain effective team relationships with fellow staff; apply effective communication and listening skills Demonstrate professionalism in all interactions with all residents, colleagues, clients, vendors, and members of the public Provide a supportive and caring environment to meet the needs of residents as individuals and as members of a shared community Adhere to all company policies, procedures, safety, and compliance practices, and business ethics codes JOB REQUIREMENTS / QUALIFICATIONS To perform this job successfully, a person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Years of Related Professional Experience: 3-6 months of receptionist experience preferred Equivalent combination of education and experience welcomed Educational/Position Requirements: High School diploma, GED Computer/Software/Technical Applications: Ability to use a computer Ability to use smart phone Proficiency in Microsoft Office suite Familiarity with Adobe, Internet and Scheduling softwareAVAYA Telephone system Two-way communicators and radios Emergency Public Address Announcement SystemAccess control doors Languages: Ability to speak and comprehend English, the primary language used in the workplace; ability to speak and/or comprehend other languages utilized by clients is a plus.

Required Licenses/ Certifications/ Background: Adult CPR/AED/First Aid certification - provided on Job Travel Required:

Skills: Communication - Able to communicate with others to convey information effectively. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Service Orientation - Actively looking for ways to help people. Customer Service - Manages difficult or emotional situations involving residents, resident families, and/or staff; responds promptly to needs of residents, resident families, and/or staff; responds to requests for service and assistance. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Time Management - Managing one's own time and the time of others. Professionalism - Presents self in a highly professional manner to others and communicate with co-workers and other departments with professionalism and respect. Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, residents, and resident families. Quality Management - Looks for ways to improve and promote quality. Safety and Security - Observes and ensures staff compliance with safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Cultural Awareness - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action click apply for full job details