Agentforce Product Manager

Major Accountabilities: Manage Agentforce intake: Receive and qualify requests for Agentforce capabilities and features that leverage Data 360, documenting the user need, intended outcome, data context, risk, and enterprise reuse potential. Set capability strategy and roadmap: Define the Agentforce roadmap, reusable capability model, and sequencing across initial marketing and sales use cases and future functional areas. Prioritize enterprise demand: Prioritize support and platform capabilities using strategic value, readiness, governance risk, shared demand, data availability, and delivery capacity. Own and refine the backlog: Translate prioritized use cases into epics, features, user stories, evaluation criteria, guardrails, and release plans for Agentforce capabilities. Define governed context patterns: Partner with the Data Cloud Platform Product Owner to specify how unified profiles, Data Lake Objects, calculated insights, permissions, and other governed data context will support agents. Coordinate PI planning: Plan Agentforce demand and dependencies with Data Cloud, architecture, engineering, security, privacy, AI governance, and delivery teams. Embed responsible AI governance: Liaise with AI Governance teams to apply required reviews, documentation, data policies, model and agent guardrails, human oversight, and release conditions. Lead delivery with the Center of Excellence: Work with enterprise Center of Excellence teams and architects to design, build, test, release, and support reusable Agentforce capabilities. Validate quality and safety: Define acceptance and evaluation criteria for functional performance, grounding, access control, reliability, traceability, user experience, and appropriate escalation to humans. Drive adoption and learning: Partner with change, training, operations, and business leads to support adoption; capture feedback and operational evidence for iterative improvement. Measure and communicate impact: Track business value, adoption, quality, risk, and delivery health; communicate decisions, limitations, and outcomes transparently to stakeholders and governance bodies. Key Performance Indicators Business Value Agentforce releases demonstrate outcomes against agreed use-case KPIs and user needs. Responsible AI Compliance Required governance reviews, guardrails, evidence, and release conditions are complete and traceable. Agent Quality Capabilities meet agreed evaluation criteria for grounded outputs, access control, reliability, and human escalation. Roadmap and Backlog Health Enterprise Agentforce demand is prioritized, clearly specified, and aligned to Data Cloud and AI dependencies. Adoption and Trust Target users adopt released capabilities and provide actionable feedback on usefulness, clarity, and control. Reuse and Scalability Shared agent patterns, data context, and controls support multiple use cases without unnecessary duplication. Ideal Background Bachelor's degree in data, technology, business, engineering, computer science, or a related field required; advanced degree preferred. Fluent English; other languages are desirable.5+ years of product management, AI product, CRM platform, automation, data platform, or enterprise SaaS experience. Strong understanding of AI-enabled product delivery, agent workflows, grounding and context, access controls, evaluation, human oversight, and responsible AI governance. Hands-on knowledge of Salesforce Data Cloud and Agentforce or comparable enterprise AI and customer data platforms. Demonstrated ability to manage an agile roadmap and backlog across business, Data Cloud, architecture, engineering, security, privacy, legal, risk, and AI governance stakeholders. Excellent communication skills and the ability to translate AI opportunities, constraints, risks, and technical dependencies for business and leadership audiences. Preferred Experience with Salesforce CRM, Data Cloud, Agentforce, APIs, workflow automation, and enterprise integration patterns. Familiarity with AI governance frameworks, model or agent evaluation, prompt and grounding design, monitoring, and incident management. Background in pharma, life sciences, healthcare, or another regulated industry where privacy, trust, and controlled technology use are essential.