Registration & Housing Manager for Meetings & Incentives

Key Responsibilities: Attendee Registration Management Main point of contact for external clients and internal team in managing multiple programs simultaneously to ensure client goals are accomplished Lead group hotel room block and all contractual commitments (attrition, room list and billing) Develop and build event registration websites within the platform Report generation to include quality control processes Attendee communication - excellent written and oral skills Client-facing with attendees daily via email, phone, and video Tracking all attendee inquiries Qualify attendee data and maintain registration database with continual updates/changes Handle issues and challenges in professional and courteous manner Management of attendee extension requests with client, hotel and air partner Air travel coordination with air partner for A&D manifests Activity registration: capacities, minimums and maximums, waitlist Attendee survey Post-program: provision all final billing and attendee registration reports/manifests Navigate an array of client relationships and project timelines Housing Management Create housing reservation website for city-wide conferences (1000-5000 room nights) to reserve hotel rooms against contracted Group inventory using Cvent, Swoogo and/or Passkey Manage multiple hotel room blocks; rooming lists; attrition/risk mitigation, and applicable guestroom related concessions Manage and update housing site with cancellations, changes, waitlisted rooms, and new reservations Coordinate/manage weekly cadence calls with client Produce weekly inventory pace reports outlining night by night and cumulative room nights sold for each hotel Produce a final reporting package for client post event

Location: Virtual or hybrid work arrangements at our Severna Park, MD location are available.