Leasing Consultant
jones street residentialFall River (MA)
About the role
Leasing Consultant The Leasing Consultant plays an integral role in the overall success of the community by providing high-quality customer service to both current and prospective residents. This position is responsible for overseeing the entire leasing process, which includes responding to initial inquiries, scheduling, and conducting site tours, screening applicants, and preparing and executing lease documents. The Leasing Consultant is also expected to have a strong understanding of the real estate market, evaluating, and implementing methods to enhance occupancy and the overall performance of the community. This is a temporary position.
Responsibilities:
- Effectively develop and implement personal sales and telephone skills
- Provide information about the apartments and the community to the prospective resident and schedules visits to the community
- Responsible for the leasing process from introduction to the actual occupancy of the resident and maintaining communication throughout the tenancy of the resident
- Collect security deposits, rent, and all other funds associated with resident moves
- Prepare all lease documentation while following qualification, screening, and acceptance of applicant procedures
- Work to optimize occupancy while maintaining effective lease rent, increasing community traffic, and maintaining closing ratio goals
- Maintain prospect, traffic, and leasing data in database
- Retain thorough product knowledge of market competition, prepare monthly competitive survey reports and analyze the real estate market trends in the area
- Respond to resident problems and complaints, following through to ensure resolution of issues
- Complete service requests and communicate all requests to the Maintenance Department
Support the overall marketing efforts and offer input and suggestions in regard to promotions, advertisements, etc.
Maintain an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
Inspect vacant apartments on a regular basis to ensure they are ready to show to prospective residents
Conduct follow-up activity with all residents in order to establish positive resident relations
Maintain open communications with the Community Manager and Maintenance Manager
Implement or direct implementation of all applicable community policies and procedures
Ensure compliance with all federal, state, and local laws, specifically Fair Housing regulations
Requirements1 – 2 years of sales experience in a retail, hospitality, or multi-family environment
Proficient computer and software skills, specifically Microsoft Office Suite
Excellent written and verbal communication skills
Experience with social media and marketing platforms preferred
Strong organizational skills and ability to multi-task in a fast-paced environment
Excellent time management skills and ability to prioritize work
Trustworthy and reliable – sensitivity to confidential matters is required
Must have valid driver's license and valid Vehicle insurance
Must have a neat appearance and professional apparel
Experience with Yardi highly preferred
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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