Call Center Training Manager

Posted today

virtual vocationsDenver (CO)

Training and Development ManagersTelemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

About the role

Seeking an energetic and organized Call Center Training Manager, the full-time hybrid position will lead new-hire training, coach employees, and monitor performance to ensure teams meet company and client expectations. Key responsibilities Lead new-hire training and onboarding for contact center programs Deliver engaging training on client requirements, systems, and performance expectations Monitor performance metrics and develop targeted coaching or training plans to improve results Required qualifications High school diploma or GED required; associate's or bachelor's degree preferred Previous call center/contact center experience strongly preferred Experience in training, coaching, supervision, or team leadership preferred Strong understanding of contact center performance metrics and KPIs Ability to analyze performance trends and create actionable coaching plans

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.