Account Services Representative

DUTIES: Communicate with owners by telephone in order to collect all past due monies owed on the account to include past due payments, past due down payments, documentation required to complete the purchase, past due maintenance, taxes, and use fees. Identify accounts that need additional research or skip tracing to be contacted and take necessary action to ensure the account is contacted in a timely fashion. Provide accurate information to owners regarding their account during every communication. Follow training and quality models to ensure proper Account Services methods are used and quality customer service is provided during even the most difficult calls. Use Positive Call Skill Drivers on every call. SUPERVISORY RESPONSIBILITIESNo Supervisory Responsibilities.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In order to perform this job successfully, and individual must be able to perform each essential duty satisfactorily. Must have previous on the job training and a work history as a previous account or customer service representative. A year minimum is ideal. EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to clearly, concisely, and diplomatically communicate over the telephone, present information in one-on-one and small group situations to customers, clients, and other team members of the organization effectively. Read and comprehend simple instructions, short correspondence, and memos. Write simple correspondence. MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Compute rates, ratio, and percentages, draw and interpret bar graphs. REASONING ABILITIESAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Deal with problems involving a few concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONSNot RequiredPHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of this job, the team member must have the ability to have a clean and neat appearance. Attire must be in adherence to company dress code policy. Operate a P/C, facsimile, telephone, calculator, copy machine, and other related office equipment. Sit at a desk, stand, and/or walk for extended periods of time. Be mobile within the department and around other corporate facilities. Visually review handwritten and computer generated documents, as well as view a P/C screen. Make and receive telephone calls. Use hands and fingers for handling or feeling. Talk and hear. Type 35 wpm. Lift up to 10 pounds. WORK ENVIRONMENTThe work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management may establish core hours, but this position requires the ability to work whenever and whatever hours required to satisfactorily achieve goals and objectives. Routine overtime and weekend hours will be directed by management as needed. Work hours are subject to change at management discretion. The noise level in the work environment is usually moderate.