Staff User Experience (UX) Researcher -Acton, MA or San Diego, CA (Hybrid)

Posted 6 days ago

insuletSan Diego (CA)

Web and Digital Interface Designers Marketing Research and Public Opinion Polling

SENIORITY

Lead

SALARY

$142,400.00 - $213,575.00

Apply

About the role

Job Summary: Insulet has the mission to simplify life for people living with diabetes. We are seeking a Staff User Experience (UX) Researcher to join our growing Innovation & Strategy organization. This role will conduct global research to deeply understand the needs, behaviors, and experiences of People Living With Diabetes (PWDs) and Health Care Providers (HCPs).The Staff UX Researcher will lead research initiatives in close collaboration with cross functional UX partners supporting Insulet's digital and service-based customer experiences (DSCX). This individual will identify new opportunity areas, inform product and service strategy, and elevate the quality and impact of digital experiences. The ideal candidate is a strategic and curious researcher with strong qualitative and quantitative expertise, capable of translating insights into meaningful business and customer outcomes.

Key Responsibilities:

Lead and manage the global DSCX UX research roadmap, including digital user flows, websites, web portals, and customer care experiences, in collaboration with UX leadership and cross-functional partners (IT, Product, Marketing, and others)
Maintain ongoing visibility into active and upcoming research initiatives, ensuring alignment across teams on a weekly basis
Design and execute complex qualitative and quantitative research studies using rigorous, best practice methodologies
Serve as a thought partner and mentor to the other three researchers on the team, providing strategic and executional guidance
Additional Expectations
Demonstrated ability to build and sustain strong, trust-based relationships across a matrixed organization
Strategic thinker who can operate at both high-level and detailed execution levels, with a strong bias toward action
Independently lead multiple concurrent research initiatives while partnering closely with UX leadership and cross-functional stakeholders
Own the end-to-end UX research process, including study planning, stakeholder alignment, execution, synthesis, and communication of findings
Partner closely with legal and data privacy teams to ensure all research activities are compliant with regulatory and privacy standards
Deliver clear, compelling research reports and presentations with strong storytelling and data visualization
Communicate proactively and effectively with the Senior User Research Manager, peers, and partners
Mentor partner researchers throughout the execution phases of the research lifecycle
Evangelize user insights to influence strategy, design decisions, and customer-centered outcomes
Continuously identify opportunities to evolve and improve research practices, tools, and processes

Basic Qualifications:

Bachelor's or Master's degree in Psychology, Human-Computer Interaction, Human Factors, or a related field 7+ years of professional UX research experience supporting physical, digital, web, and/or service-based products
Familiarity with IT systems and experience in medical, healthcare, and/or diabetes-related domains
Strong experience conducting primary research using both qualitative and quantitative methods (e.g., surveys, interviews, usability testing, tools such as Qualtrics)
Proficiency using design and collaboration tools (e.g., Figma, Miro, AI) to support research planning and synthesis
Demonstrated ability to drive data-informed design and business decision-making

Preferred Qualifications: Familiarity working with partners from call center analytics, digital web analytics, salesforce lightning, data science. Experience working in regulated medical or healthcare environments, specifically insulin delivery systems. Comfort collaborating across time zones, including teams based in the U.S. and Europe. Experience conducting international research and supporting global initiativesNOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office). #LI-Hybrid

Additional Information

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $142,400.00 - $213,575.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including:

Medical, dental, and vision insurance 401(k) with company match
Paid time off (PTO)
And additional employee wellness programs
Application Details:
This job posting will remain open until the position is filled.
To apply, please visit the Insulet Careers site and submit your application online.
Actual pay depends on skills, experience, and education.

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.(Know Your Rights)

Summary

Location: US - Massachusetts; San Diego, California

Type: Full time

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.