Laboratory Customer Service Lead & Trainer
mercyhealthBrooklyn (NY)
About the role
Mercyhealth is seeking a Customer Service Specialist for the Laboratory in Janesville, WI. The role provides comprehensive client service support including patient registration, order and specimen processing, test research, billing verification, result entry, and issue resolution.
The position requires experience with HIS/LIS systems, strong communication skills, and the ability to train and mentor staff. It is a full-time role with opportunities for advancement and a comprehensive benefits
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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