Remote Tier I Production Support Engineer Unlimited PTO

Posted 2 days ago

redoxNew York (NY)

Computer Network Support Specialists Custom Computer Programming Services

SENIORITY

Mid

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About the role

Redox is seeking a Tier I Support Engineer to be the first line of technical support for customers, resolving everyday connectivity, configuration, and messaging issues. As we move toward more self-service tools, you will teach customers how to use config modifiers, log inspector, alerting, and translation sets to empower self-resolution. You will join a collaborative team providing on-call support, incident management during major incidents, and clear customer communications.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.