Service-to-Sales Specialist
dayton andrews chrysler dodge jeep ram fiatSt Petersburg (FL)
Service-to-Sales Specialist
Posted 7 days ago
dayton andrews chrysler dodge jeep ram fiatSt Petersburg (FL)
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelNew Car Dealers
SENIORITY
Mid
About the role
Service-to-Sales Specialist The Service-to-Sales Specialist serves as the bridge between the Service and Sales departments. This role identifies customers who may benefit from replacing or upgrading their current vehicle, educates them on available options, and creates a seamless transition from the service drive to the showroom while maintaining an exceptional customer experience. Previous sales or customer service experience preferred in this particular role, but we will still train the right person if they meet other needed qualifications.
Key Responsibilities:
- Build relationships with customers waiting in the service department.
- Review customer vehicle information to identify upgrade opportunities.
- Contact customers before and during service appointments regarding vehicle upgrade options.
- Perform vehicle appraisals and present trade-in opportunities.
- Schedule sales appointments for qualified service customers.
- Coordinate with Service Advisors and Sales Managers to ensure a smooth customer experience.
- Present payment comparisons and equity opportunities.
- Follow up with customers who choose not to purchase immediately.
- Maintain accurate CRM notes and complete all required follow-up activities.
- Meet daily activity goals for customer contacts, appraisals, and appointments.
- Stay current on manufacturer incentives, inventory, and financing programs.
- Represent the dealership professionally and maintain high customer satisfaction.
- Performance Expectations (KPIs)
- Service customers contacted
- Equity reviews completed
- Vehicle appraisals completed
- Appointments set
- Appointment show rate
- Vehicles sold from service opportunities
- Gross profit generated
- Trade-ins acquiredCRM compliance
- Customer Satisfaction Index (CSI)
Qualifications:
Automotive sales or customer service experience preferred.
Strong interpersonal and communication skills.
Ability to build trust quickly with customers.
Comfortable discussing financing and payment options.
Self-motivated with strong organizational skills.
Experience with dealership CRM systems (such as Elead) is preferred.
Valid driver's license, clean driving record, clean background check and drug screening required
Core Competencies:
- Customer relationship building
- Active listening
- ProspectingTime management
- NegotiationTeam collaboration
- Problem solving
- Professional communication
- Success Measures
- A successful Service-to-Sales Specialist consistently:
- Creates a positive experience for every service customer.
- Generates qualified sales opportunities from the service drive.
- Increases dealership trade acquisitions.
- Helps reduce service customer attrition.
- Supports both the Service and Sales departments in achieving dealership goals.
- Maintains high CSI while producing profitable vehicle sales.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.