Customer Service Manager Team Lead & Onboarding Coach

Posted 11 days ago

jonus groupDallas (TX)

First-Line Supervisors of Personal Service WorkersTelemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

About the role

The Jonus Group is seeking a Customer Service Manager to lead a small, dynamic team in Dallas, delivering exceptional service to clients while upholding a culture of accountability, growth, and excellence. You will coach 2 Customer Service Representatives and 2 offshore processors/virtual assistants, oversee onboarding for new hires during the first 90 days, and drive improvements in workflows and KPIs. This role requires strong leadership, communication, and a tech-savvy approach. #J-18808-Ljbffr

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