IT Service Delivery Lead – 24x7 Desk & Projects

Posted yesterday

softthink solutionsSanta Monica (CA)

Information Technology Project Managers Computer Systems Design Services

SENIORITY

Manager

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About the role

Softthink Solutions is seeking a Service Delivery Manager / Project Manager to oversee end-to-end IT service delivery from Santa Monica, onsite. You will coordinate the 24x7 service desk, ensure SLA adherence, and manage stakeholder communications with a focus on ITIL-aligned operations and ServiceNow usage. The role requires coordinating staffing, escalations, and reporting through QBRs, while maintaining strong engagement with City stakeholders and ensuring smooth onboarding and knowledge

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