Business Systems Analyst - Sales & CRM Technologies

Position Summary: We are seeking a Business Analyst to support and enhance the business applications used by our Sales and Commercial teams. This role works closely with business stakeholders and IT to improve processes, optimize CRM functionality, support reporting needs, and deliver technology solutions that drive operational efficiency and business growth. The ideal candidate is a collaborative problem solver who can bridge business needs and technology solutions, drive process improvements, and help maximize the value of CRM and business systems across the organization

Key Responsibilities: Business Analysis & Process Improvement Gather and document business requirements. Facilitate stakeholder discussions and process-mapping workshops. Identify opportunities to improve workflows and system utilization. Translate business needs into functional solutions. CRM & Business Systems Support Support enhancements and ongoing administration of CRM Dynamics 365 and related business applications. Partner with IT teams and vendors to implement system improvements. Help improve data quality, user adoption, and process consistency. Testing & User Support Coordinate and execute User Acceptance Testing (UAT).Assist with training, documentation, and change management activities. Support solution deployments and post-implementation adoption. Reporting & Analytics Define reporting requirements with business stakeholders. Support dashboards and reporting solutions. Analyze business data to support decision-making.

Requirements: Required Bachelor's degree or equivalent experience.3-5+ years of experience in Business Analysis, Business Systems, CRM Administration, or Sales Operations. Experience gathering requirements and improving business processes. Strong communication, analytical, and problem-solving skills. Experience working with CRM platforms (Dynamics 365, Salesforce, Hub Spot, or similar).Preferred Experience with Microsoft Dynamics 365 Sales. Familiarity with Power Platform (Power BI, Power Automate, Power Apps).Experience supporting Sales, Commercial, or Operations teams. Exposure to ERP systems and system integrations. Experience in Agile project environments. WHY JOIN NPK?One of NPK’s Core Values is Excellence. It means we are committed to delivering value through performance, innovation, and service quality, and that commitment starts with YOU! NPK is where you can challenge yourself in new and exciting ways and work in an environment that supports and values you. Here at NPK, we are committed to finding, developing, retaining, and rewarding the best talent while providing an environment where our employees can grow professionally and personally. What We Value At NPK, our values, safety, integrity, accountability, respect, and excellence are more tan words - they are non-negotiable fundamentals that define what is important to us. They are the foundation for our purpose. Our Purpose encapsulates how our values work together to drive our decision-making, actions, and behaviors. They help us create meaningful relationships with each other, our clients, and partners. Every day, we strive to live these values and fulfill our purpose, building a culture that reflects who we are and where we're headed. P - People Focused - First in every actionU - United - Different voices make us stronger togetherR - Reliable - Unwavering in our quality and serviceP - Passionate - Energy and excitement is our fuelO - Optimistic - Any moment is a chance to shineS - Sincere - Authenticity starts with vulnerabilityE - Enterprising - Agility is the key to opportunity We are an equal opportunity employer. NPK and its affiliates do not discriminate against applicants or employees on the basis of race, color, age, religion, sex (including pregnancy and gender identity), national origin, sexual orientation, disability, military service/veteran status, genetic information, or any other protected status. NPK International, Inc. is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applications with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the Manager, HR Governance & Compliance at HRcompliance@npki.com