Front Desk Agent
image hotel managementMt Juliet (TN)
About the role
Job Description:
Our AVID | HOLIDAY INN & SUITES is seeking front desk agents to join our team. We are looking for team players with high energy, an upbeat personality, and outstanding customer service skills!8 hour shifts Day or Night availability.
Benefits:
Medical, Dental, and Vision Insurance for Full Time StaffLife Insurance for Full Time Staff 401(k) Retirement PlanPaid Time OffEmployee discount
Responsibilities:
- Exceptional guest service delivery with problem resolution ability
- Excellent communication and phone skills
- Process all guest check-ins, check-outs, room assignments, and room change/guest requests
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction
- Account balancing & cash handling
- Ability to understand and uphold hotel and brand standards and expectations
- General office up keeping and ensuring public areas are cleaned and replenished as needed
- Knowledge of hotel amenities as well as surrounding area (attractions/restaurants) in order to optimally service guests needs
- Knowledge of Microsoft office and computer skills
- Capacity to stand or walk for an extended period of time.
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
- Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.
Required Skills:
- Superior customer service skills including problem solving and ability to multi-task
- Strong attention to detail, good follow through, and communication skills
- Previous hotel or customer service experience preferred
- Previous customer service experience preferred
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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