Patient Support Center Representative

**Requisition number:** 1062501**Job category:** Customer Services_This position is Remote in EST, CST, or MST. You will have the flexibility to work remotely* as you take on some tough challenges._**Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**The **Patient Support Center Representative** is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.This position is full time, Monday, Tuesday, Wednesday, Saturday, and Sunday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 11:30 am - 8:00 pm PST. It may be necessary, given the business need, to work occasional overtime or weekends.We offer 4 weeks of paid training. The hours during training will be 8:00 am - 5:00 pm PST, Monday - Friday. **Training will be conducted virtually from your home.**_Watch this_ video (https://uhg.video.uhc.com/media/t/1\_tq68lgsj) _to understand the expectations of being a remote worker with UnitedHealthcare._**Primary Responsibilities:**First point of contact for our patients; Sets the tone for a positive experienceExhibits empathy, courtesy, competence, efficiency, and careSchedules appointments and procedures, following standard guidelinesUses Multiple computer and phone systems to fulfill patient needs over phoneVerifies patient information, while documenting in their Electronic Health Record (EPIC)Advises patients of their responsibilities regarding insurance and referral informationYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.**Required Qualifications:**High School Diploma / GED OR equivalent years of experienceMust be 18 years of age OR older1+ years of customer service experience1+ years of Microsoft Office experienceAbility to work any of our full tome, 8-hour shift schedules during our normal business hours of 11:30 am - 8:00 pm PST from Monday, Tuesday, Wednesday, Saturday, and Sunday, including the flexibility to work weekends given the business need**Preferred Qualifications:**1+ years of experience in a health care settingEMR experienceKnowledge / Understanding of CPT / ICD - 10 codingCommunication skills and phone etiquetteExperience with providing customer serviceAccess to independent means of transportation during work hours for job related tasks**Telecommuting Requirements:**Reside within the Eastern, Central, OR Mountain Time ZonesAbility to keep all company sensitive documents secure (if applicable)Required to have a dedicated work area established that is separated from other living areas and provides information privacyMust live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter PolicyPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.__At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.__UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.__UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._\#RPO