Inside Sales / Account Manager

Posted 5 days ago

crawford thomas recruitingJacksonville (FL)

Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products Floor Covering Retailers

SENIORITY

Senior

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About the role

Account Manager - Inside SalesLocation: Jacksonville, FL About the CompanyOur client is a growing wholesale organization serving professionals in the residential remodeling and interior design industry. They provide access to a broad range of flooring, cabinetry, and interior finish products while helping trade professionals grow their businesses and successfully complete customer projects. They are seeking an Account Manager to join their team and build strong, long-term relationships with trade professionals throughout the Jacksonville market. This is an inside sales opportunity focused heavily on relationship building, business development, customer engagement, and account growth. Unlike a traditional retail sales environment, this role works directly with professional customers and their businesses.

Position Overview: The Account Manager will be responsible for developing relationships with existing customers while proactively identifying and converting new business opportunities. You will learn about each customer's business, understand their goals and upcoming projects, and connect them with products and solutions that can help them grow. The ideal candidate is personable, motivated, curious, and comfortable taking ownership of their sales results. This is a team-oriented environment that provides training, resources, and industry expertise to help you succeed.

Responsibilities:

Build and maintain strong relationships with existing trade professional customers and their clients
Proactively prospect and develop new business with contractors, designers, remodelers, and other industry professionals
Educate prospective customers on available products, services, and membership benefits
Learn about each customer's business, growth objectives, projects, and purchasing needs to identify opportunities for partnership
Identify ways to help customers improve their businesses and gain a competitive advantage
Deliver a high level of customer service throughout the sales process
Maintain consistent communication and follow-up with current and prospective customers
Stay current on flooring, cabinetry, interior finishes, remodeling trends, and other relevant industry developments
Participate in product training, vendor presentations, and industry events to expand product knowledge
Maintain accurate customer and prospect information within the CRM
Consistently work toward and exceed individual sales and business development goals
Partner closely with the showroom and internal teams to ensure a seamless customer experience Qualifications
Previous experience in inside sales, account management, business development, customer service, or a related field preferred
Wholesale sales experience or experience in flooring, kitchen and bath, remodeling, building materials, or interior finishes is a plus
Strong customer service and presentation skills
Excellent verbal and written communication abilities
Confident, personable, and comfortable developing professional relationships
Self-motivated with a strong sense of urgency and desire to achieve goals
Ability to understand customer needs and recommend appropriate products or solutions
Strong organizational skills and attention to detail
Proficiency with Microsoft Office applications
Comfortable using technology, mobile devices, applications, CRM systems, and internet-based tools
Ability to work effectively both independently and as part of a collaborative team Why Join?
Relationship-driven sales environment rather than traditional retail sales
Opportunity to build and manage your own book of professional customers
Structured training and ongoing product and industry education
Collaborative team environment with strong internal support
Opportunity to develop new business and directly impact customer and company growth
Exposure to a wide variety of residential remodeling and interior finish products
Opportunity for long-term career growth within a growing organization

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