Keyholder
mcm worldwideSanta Clara (CA)
About the role
Keyholder Position As a Keyholder, you will be an integral part of MCM's retail leadership team. The Keyholder's primary responsibility is to provide the highest level of customer service by demonstrating advanced product knowledge, build quality customer relationships that result in increased sales and repeat business. The Keyholder is expected to be the link between the management team and the sales associates and assist in performing a wide range of functions from maintaining a clientele book to merchandising the sales floor and motivate employees on objectives sales to exceed goals. The ideal candidate is a quick thinker, friendly with excellent customer service skills. Possess at least two years of previous luxury retail experience in a similar or supervisory role.
Key Responsibilities:
- Support store manager with management and coordination of the daily operations of the store.
- Perform functions such as opening/closing, checking in merchandise, and preparing and making deposits as needed.
- Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.
- Engaged in promoting and selling products to ensure customer satisfaction.
- Experience & Key Competencies:
- Must possess a minimum of 2 years luxury retail experience in a similar role.
- Demonstrates an inspirational attitude that contributes to a positive team environment.
- Ability to build and maintain effective working relationships with team members along with a willingness to set and maintain high standards of performance.
- Ability to learn and adapt quickly in a fast-paced environment.
- Strong interpersonal and communication skills
- Ability to operate independently and with discretion, and work effectively under pressure.
- Excellent skills in operating personal computers, POS systems, and various software packages including MS office.
- Ability to influence and negotiate.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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