Customer Support Specialist
Posted today
goveaseMadison (MS)
Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers
SENIORITY
Junior
About the role
Job InformationWe are in search of a Customer Support Specialist. This position is set up for individuals who are looking to advance their career and provide support to our customers and users allowing us to grow our business across the United States. As a Customer Support Specialist, your responsibilities include providing support to customers via calls, emails and live chats.Responsibilities:Manage incoming/outgoing customer calls, emails, and live chatsLog conversations and interactions through our support solutionHandle customer complaints and questions while providing solutionsMaintain in-depth knowledge of GovEase products and technologiesRequirements:Bachelor's DegreeProven support experienceCommunication and presentation skillsPatience and ability to respond effectively to different customer situationsFamiliar with ticketing systems, software, and practicesWorking knowledge of Microsoft Office applications, Excel, Word, TeamsBenefits:Competitive SalaryBlue Cross & Blue Shield Health InsuranceGuardian Dental InsuranceLong-Term Disability InsuranceOptional Vision Insurance401(k) Discretionary Matching PlanGenerous Paid Time Off, Sick Days, & Company HolidaysVoluntary Benefits: Short-Term Disability, Life Insurance (Whole or Term), Accident Insurance, Hospital Indemnity Insurance, Cancer Insurance, Critical Illness Insurance
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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