IT Support Engineer
idrBrentwood (TN)
About the role
IDR is seeking an IT Support Engineer to join one of our top clients for a remote opportunity. This role involves providing technical support for SMB clients, managing on-site and remote troubleshooting, and maintaining client relationships within a flexible work environment. The organization is a managed services provider specializing in diverse technology stacks for small to medium-sized businesses. Position Overview for the IT Support Engineer: Act as the primary technical resource for SMB clients, resolving various hardware, software, and network issues. Provide remote support with occasional onsite visits in Williamson County. Manage firewalls, Windows servers, Active Directory, Office 365, and other endpoint devices. Collaborate with a corporate technical team to escalate and resolve complex challenges. Maintain excellent client communication and ensure service level agreements are met. Requirements for the IT Support Engineer: Experience supporting Windows-based servers, desktops, and networking. Familiarity with Active Directory, Office 365, and basic firewall management (Fortinet preferred).Strong troubleshooting skills, including network issues and hardware repairs. Excellent communication skills, professional presentation, and client-facing ability. Must be local to the Nashville metropolitan area, with the ability to travel to onsite client locations as needed. MSP experience is a plus.
What's in it for you?
Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR?25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this