Onsite Front Desk - Part-Time (PAZ81726)

Onsite Front Desk - Part-TimePhoenix, AZ 85012OverviewSalary Range $18.00 - $19.00 Hourly Position Type Part Time Category BROONSDescriptionImagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.RealManage has earned the prestigious Certified recognition from Great Place to Work, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.Key Responsibilities: Part - Time Front DeskLocation: Landmark Towers, 4750 N Central Ave, Phoenix, AZ 85012Provide exceptional customer service to residents, guests, and vendorsServe as the primary point of contact for resident inquiries, concerns, and service requestsHandle and resolve escalated issues in a professional and timely mannerEnforce HOA rules, policies, and building procedures with consistency and discretionCoordinate visitor access, package handling, deliveries, and move-in/move-out processesMaintain accurate logs for visitors, incidents, packages, and resident communicationsCollaborate with property management, maintenance, and security teamsMonitor lobby and common areas for cleanliness, safety, and complianceAssist with amenity reservations and community communicationsCoordinate with vendors and service providers as neededEnsure front desk operations align with HOA standards.*This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.QualificationsHigh school diploma or equivalentFlexible schedule preferred1 to 3++ years of experience in concierge services, property management, or hospitalityPrior supervisory or management experience requiredStrong knowledge of residential building operations and HOA environments preferredExcellent communication and interpersonal skillsAbility to handle sensitive resident issues with professionalism and discretionStrong organizational and problem-solving abilitiesProficiency with property management systems and Microsoft OfficePhysical Requirements Ability to sit for prolonged periods at a desk and work on a computer. Ability to occasionally stand, walk, bend, or reach as needed. Ability to lift or move objects up to 1015 pounds (e.g., files, office supplies). Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment. Visual acuity to read printed materials, spreadsheets, and computer screens. Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings. Ability to work in a standard office environment with moderate noise levels. Ability to work a standard schedule, with occasional extended hours as required.Pay and Benefits: $18.00 to $19.00 hour