Hybrid Customer Success Supervisor - SMB Growth & Retention

Posted 4 days ago

uoh ups ohioManchester (NH)

Sales Managers Couriers and Express Delivery Services

SENIORITY

Mid

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About the role

UPS seeks a Signature Customer Success Supervisor to manage a high volume of smaller customers, driving satisfaction and retention at scale through dashboards and reporting. You will excel in guiding customers, identifying patterns, and enabling growth. The role includes 3–4 in-person visits per week in Manchester, NH and Nashua, NH, with local travel required in a territory covering those areas.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.