ServiceNow architect (ITSM)
Posted today
clifyxPhoenix (AZ)
Computer Systems Engineers/ArchitectsComputer Systems Design Services
SENIORITY
Lead
SALARY
$75 to 80/hr
About the role
ServiceNow Architect (ITSM)Client: MUFGLocation: Phoenix, AZ or Tempe, AZ (Remote until COVID)Rate: $75 to 80/hrJob Description:Experience: 14+ years; 3 to 5 years of ServiceNow relevant experienceExpertise in enterprise service management offerings like IT Service Management, IT Operation Management, IT Business Management, Security Operations and Application Development on ServiceNowExperienced as a Solution Architect for the ServiceNow implementation for leading global clients and implemented ITOM and ITSM modules such as IM, PM, CM, RM & Catalog along with integrations and CMDB, Hardware, Software Asset Management and DiscoveryWorked on Requirement gathering, provided solution for end to solution through ServiceNow applications, helped development team to prepare design document, Development, Testing, Implementation and Maintenance and to work with the process owner to define the roadmap for any given product and translate this into user storiesServiceNow Implementation Specialist & Admin, Project Management skillsStrong hands on implementation experience on ITBM (PPM Idea, Demand, Portfolio, Resource, Project, Timecard, reports)Hands-on technical delivery including required documentation of cost-effective ServiceNow solutions, ability to create and Modify Workflows.Provide technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.Create and execute development plans as appropriate to meet changing needs and requirementsServiceNow for custom Application Design & DevelopmentJava Scripting knowledge and hands on experience on itHands-on with ITIL Process implementationHands-on migrating data from different tools into ServiceNowCommunicate and enforce coding standardsGood Communication and presentation skills, Client handlingGood at creating required information for Reporting and DashboardsVery good knowledge of ITIL V3 processesTechnical Expertise:Creation of script based Assignment and Approval ruleCreation of custom related listCreation of Access Control List with the help of ScriptingCreation of Script based UI Policy and Client Script.Debugging scriptUser AdministrationWeb Service IntegrationUser Interface Level IntegrationMID Server IntegrationUse of Import Sets for data loading from external file or database to the service-now.com
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