Guest Services Volunteer
international spy museumWashington (DC)
About the role
Guest Services Volunteers support the Museum by welcoming visitors, providing orientation, and offering general information throughout the Museum's lobby and galleries. As part of the Guest Services Department, volunteers play a crucial role in ensuring a positive visitor experience by greeting guests, encouraging exploration of exhibitions, providing wayfinding assistance, and answering questions related to transportation, dining options, and nearby attractions in Washington, DC.
Key Responsibilities:
Welcome and assist visitors as they plan and organize their visit. Provide wayfinding support in the lobby and galleries. Support guests participating in the Undercover Mission experience. Engage visitors in conversation using exhibition content to encourage curiosity and deeper exploration.
Requirements:
Must be 18 years of age or olderCompletion of a Spy Museum background checkAttendance at volunteer orientation session on one of the following dates: Friday, October 2, 2026, from 1:00 PM–5:00 PM Sunday, October 4, 2026, from 1:00 PM–5:00 PM Commitment to a minimum of 8 volunteer hours per month (four two-hour shifts) for at least one year. Necessary Skills An engaging and outgoing demeanor. Flexibility and the ability to work independently in changing environments. Clear, confident communication with a diverse public. Ability to represent the Museum in a professional and positive manner. Comfort working in crowded or noisy spaces. Ability and willingness to stand for extended periods. Volunteer Benefits Access to special lecturesevents, and training offered by the Museum. Discounts at the Museum store. Two complimentary Museum tickets annually. Annual Volunteer Appreciation Event celebrating your service. Interested? Please submit your application no later than September 1, 2026. Space is limited, and early applications are encouraged. Final decisions will be communicated by Wednesday, September 30, 2026 Apply Now
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