Product Implementation Specialist
chekhubRaleigh (NC)
About the role
About the Company:
Chekhub is a leading SaaS provider delivering clarity and efficiency to mission-critical operations. Our platform optimizes task management, resource allocation, and operational analytics to meet the evolving demands of modern industries. From a promising startup to a key player in the technology sector, Chekhub continues to expand its reach and capabilities, empowering data centers and operational teams worldwide.
About the Role:
We're looking for a Product Implementation Specialist to lead new customers through onboarding and get their teams up and running on Chekhub. This role owns the technical setup, configuring the platform to match a customer's sites, workflows, and asset structure, and then trains their end users so they're confident and self-sufficient from day one.
Responsibilities:
Own new customer implementations from initial platform configuration through go-live. Configure Chekhub to match each customer's unique operational workflows. Deliver hands-on training and instructional materials to customer teams, ensuring end users are confident using the platform. Act as the customer's ongoing technical support contact post-launch, troubleshooting issues and coordinating internally to resolve them. Collaborate with technical writers and product teams to voice customer pain points and support successful product adoption. Other tasks, duties, and responsibilities as business needs require.
Requirements:
3+ years of experience in implementation, onboarding, training, or customer education, ideally within a B2B SaaS environment. Strong presentation and instructional skills, with the ability to translate technical workflows into clear, actionable training for non-technical users. Comfortable configuring software to match customer-specific workflows and requirements. Self-starter who can operate with autonomy in a fast-paced, startup environment. Must be located in the Raleigh, NC area.
Preferred Skills:
Experience with implementation, onboarding, or LMS/training platforms (e.g., project management or e-learning tools).Background in operations, workforce management, technology, or another adjacent SaaS space. Familiarity with AI tools for productivity (Claude, ChatGPT, or similar).
What We Offer:
Competitive salary and benefits, including 100% paid employee medical insurance. Direct ownership over how new customers experience Chekhub from day one. A team that values creativity, speed, and getting things done.
How to Apply:
Apply directly on Linked In, or Submit your resume to careers@chekhub.com Chekhub is an equal opportunity employer.
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