Service Advisor
$60,000-$70,000
Apply (opens in a new tab)Service Advisor
Posted 4 days ago
SENIORITY
Mid
SALARY
$60,000-$70,000
About the role
- Medical, dental, vision, disability, FSA's, and life insurance
- Paid Time Off and paid holidays 401KPet Insurance5-day work week
- Employee Assistance Program (EAP)
- Legal Coverage and Identity Theft Protection
- Referral Program
- Ongoing Training and Development Programs
- Structured Career Path with advancement opportunities
- Serve as the primary point of contact for customers from service check-in through completion
- Build relationships with customers and identify service needs with a sales-driven approach
- Provide accurate estimates for repairs and installations prior to scheduling
- Communicate clearly with technicians to ensure accurate diagnostics and timely completion
- Keep customers informed of repair progress and manage expectations
- Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach
- Identify upsell opportunities to maximize service revenue
- Maintain accurate documentation, work orders, and communication records
- Manage multiple tasks in a fast-paced service environment
- Strong sales mentality with the ability to recommend and close additional services
- Excellent communication skills both verbal and written
- Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism
- Ability to multitask and stay organized in a fast-paced environment
- Strong attention to detail and follow-up skills
- Solid computer skills and ability to navigate service systems
- Team-oriented mindset with the ability to work closely with technicians and leadership
- What you can bring to the table:
- Minimum of 1 year of service advisor, automotive, or related experience preferred
- Previous RV or camping lifestyle experience is a plus
- Automotive or service industry background preferred
- Strong customer service and problem-solving skills
- Ability to work daily on a computer and perform internet searches as needed
- Valid driver's license required
- What we have to offer:
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
