Principal Client Success Manager

Posted 3 days ago

virtual vocationsNew York (NY)

Sales ManagersCustom Computer Programming Services

SENIORITY

Mid

About the role

Focused on driving client satisfaction and success, the full-time Principal Client Success Manager will manage client relationships, oversee onboarding processes, and ensure the effective use of products in a 100% remote setting. Key responsibilitiesManage and nurture relationships with key clients to ensure satisfaction and retention Oversee the onboarding process for new clients, ensuring a smooth transition and effective product utilization Collaborate with internal teams to address client needs and drive product enhancements based on feedbackRequired qualificationsProven experience in client success or account management roles Strong understanding of SaaS products and their implementation Ability to analyze client data and provide actionable insights Experience in leading cross-functional teams to achieve client goals Bachelor's degree in a relevant field or equivalent experience

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.