Customer Focused Team Director

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Manager of a large and or complex Customer Focused team within a site. Direct reports include all the indirect functions necessary to execute the customer's business and all of the manufacturing activities required by the customer's business. Accountable for the execution of the customer's business within the site within cost budgets, and for driving improvements in performance and customer loyalty, reduction in cost and overall financial performance. Has direct reporting responsibility to a Site General Manager, and may have dotted line responsibility to a GCU GM. Independently represents the company at levels up to senior executive in the customer organisation. This job is the first Director level. Provides direct and indirect supervision to subordinate managers and employees performing highly specialized roles in a major function or division/department within medium to large sites. Work requires investigating and resolving a wide variety of highly unusual conditions that carry long‐term implications. Requires developing new strategies, policies, practices, methods, programs or techniques and utilizing them to analyze and interpret difficult problems or situations and/or establishing new strategic direction that is site or multi‐site specific. Participates with other senior managers to establish strategic plans and objectives. Has overall responsibility for planning, budgeting, implementing and maintaining costs, methods and employees in a functional area. Makes final decisions on administrative and operational matters in area of responsibility. Erroneous decisions will have a serious impact on the overall success of functional, site or company operations. Directs and controls the activities of a broad functional area through several department managers. Assigns objectives, reviews performance and approves employee compensation, coaches for improved performance. Regularly interacts with executives and/or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading other senior level managers. May represent the organization in public speaking venues and/or community events.