Family Service Advisor

Posted 8 days ago

spring grove cemetery funeral homesDayton (OH)

Morticians, Undertakers, and Funeral Arrangers Funeral Homes and Funeral Services

SENIORITY

Junior

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About the role

Sales Career — At-Need, Pre-Need Cemetery & Funeral, Cremation Society Spring Grove Cemetery & Arboretum, a National Historic Landmark and one of the country's most respected cemetery and funeral organizations, is hiring a Family Service Advisor to join our sales team in Cincinnati, Ohio. This is a relationship-driven sales role: you'll help families plan ahead with pre-need cemetery and funeral arrangements, and support families with immediate at-need and Cremation Society needs during one of the most difficult moments of their lives. Why This Role Meaningful work — you're helping families make lasting decisions with care and professionalism Full sales cycle across three revenue streams: at-need, pre-need cemetery, and pre-need funeral (including Cremation Society) Paid training: base salary for up to 180 days while you complete licensing and onboarding Uncapped earning potential after training: draw plus commission plus bonus, with ongoing sales incentive awards Comprehensive benefits and company-matching 401(k) Backed by an established, trusted local brand founded in 1845

What You'll Do: Prospect, present, and close sales for pre-need cemetery property and funeral planning Meet with at-need families with sensitivity, professionalism, and urgency Build and maintain long-term relationships with client families, vendors, and community partners Manage your own pipeline [aftercare, Dynamics CRM, company-provided referrals through special events, self-generated prospecting, etc.] Handle confidential correspondence, including compiling, editing, and re-writing letters Deliver outstanding presentations and follow through from first conversation to close Work scheduled Duty days, which includes weekend coverage on a rotational basis

What We're Looking For: A relationship-driven professional who builds trust easily and follows through until a family’s plan is complete Excellent verbal and written communication skills Strong organizational skills and high attention to detail Comfort working in a fast-paced, ever-changing environment Ability to learn new computer programs and platforms quickly Must successfully obtain an Ohio insurance license during the initial onboarding and training period as a condition of employment High school diploma or equivalent preferred; prior sales experience a plus Licensing All Family Service Advisors must obtain an Ohio insurance license within 30 days of employment; Spring Grove supports you through that process. Schedule Business operates Monday through Sunday, and this role includes scheduled Duty days that includes weekend coverage on a rotational basis. Specific rotation details will be discussed during the interview process.

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