Guest Services Agent

Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a dynamic and fun company with lots of opportunities, this is the place for you. Who We’re Looking For GUEST SERVICES AGENT We’re about the friendliest company you’ll ever come across—and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing, and do you wear a perma-smile? Then this could be the job for you. You’ll be ensuring guests receive great customer service from the moment they exit their cab to entering their room and throughout their stay. What To Expect Here are a few things that will make your days full and rewarding: Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs, rates, and types of available rooms, as well as other guest requests. Assist arriving and departing guests with their luggage to and from guest rooms. Act as a point of reference for guests requiring assistance or information, attending to their wishes and requirements, including transportation needs. Acquire and share knowledge of the hotel as well as the surrounding areas, venues, and attractions.