Trade Floor Support Analyst
madison davisCharlotte (NC)
About the role
Qualifications:
Strong knowledge of desktop support, including Windows, Microsoft Office Suite, and trading applications (Bloomberg, Reuters, FIX protocol, etc.).Prior experience in a trade floor support role or a similar high-pressure technical support environment Ability to thrive in a high-pressure, fast-paced trading environment
Responsibilities:
Provide real-time support to traders and other users on the trading floor for any IT-related issues, including hardware, software, network connectivity, and communication systems. Diagnose and troubleshoot technical problems quickly and efficiently, escalating complex issues to relevant teams when necessary. Monitor trading systems and infrastructure to ensure smooth operation and proactively address potential problems before they impact users. Install, configure, and maintain trading software, desktop systems, monitors, keyboards, and other essential IT equipment. Log and document incidents and problems, tracking them to resolution, and ensure all incidents are resolved within agreed service levels. Work closely with other IT teams, such as network, server, and application support teams, to resolve technical issues efficiently and implement system upgrade
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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