Hybrid CX Intelligence Analyst - Data-Driven Insights

Posted yesterday

southwest airlinesAugusta Springs (VA)

Business Intelligence Analysts Other Management Consulting Services

SENIORITY

Mid

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About the role

Southwest Airlines is seeking a CX Intelligence Consultant to analyze and interpret customer data, building reports and dashboards using Tableau, Alteryx and Teradata SQL Assistant. The role supports the CX&E team with data-driven insights and strategic recommendations. The project involves extracting, cleaning and merging data from diverse sources to enable frequent reporting and ad-hoc analysis, while collaborating with cross-functional teams to shape decisions across the organization.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.